How do I figure out how much I'll be charged for shipping my order?
Orders over $40 are eligible for free shipping, except for orders shipping to Alaska and Hawaii. If you place an order on a Friday after 3pm EST, it will not ship until the following Monday.
How fast can I expect to receive my order?
After placing an order, you can expect it to leave our warehouse in Illinois within 2-4 days. Please note that larger, heavier items may take 1-2 days longer to ship out depending on your location.
How can I track my order?
We will provide you with a tracking number so you can monitor the progress of your shipment. Please ensure that you provide an accurate email address at check out to ensure that you receive timely updates.
What are your hours of operation?
M-F 9PM-4PM EST
What should I do if my order is damaged?
If your item has been lost or arrived in a damaged condition, please contact us by email at firstname.lastname@example.org or call us, providing your order number. In case the shipping carton of your shipment has been damaged, kindly keep photos and other relevant details of the damage ready to share with us.
What if an item I want is currently out of stock or on back order?
We're sorry, but we're not currently taking back orders for out-of-stock items. However, you can sign up to receive an email notification when the item is back in stock by providing your email address on the product page.
Do I need any special permits or licenses to buy from Justice Tactical?
No, you do not need a permit to purchase firearms from us. The only firearms we sell are black powder muzzleloading rifles and pistols, which do not require a permit to own or purchase.
What types of payment do you accept for orders?
We accept American Express, Discover, MasterCard, and Visa.
Can I save my credit card information for future purchases?
Yes, you can definitely save your credit card information for future orders. During checkout, just tick the box that says "save this credit card" and the next time you make a purchase, you can select the saved card from a drop-down menu instead of typing in the details again. We use bank-level encryption to store your information, and only keep a secure token provided by our payment processor. This token is a series of randomized digits that cannot be deciphered by anyone except the processor, making it a safe way to buy online. Plus, each token is unique to our site, so it can't be used elsewhere.
Why are some products missing pictures on your website?
We have a vast selection of products, with over 14,000 items currently available for purchase. While we strive to provide accurate and detailed images for each product, it's a monumental task to photograph them all. We appreciate your patience as we work to ensure that every product is represented as accurately as possible.
How can I confirm that you've received my order?
You can easily confirm that we've received your order by checking your email. We send a confirmation email as soon as your order has been placed. If you don't see the email, please check your spam folder just in case it was sent there by mistake. If you do not receive an order confirmation email, double check that you entered your email address correctly. You can also log into your account on our website to view your order history and confirm that your order has been received.
How can I track the status of my order and find out when it's been shipped?
To track the status of your order and find out when it has been shipped, you can log in to your account on our website and check the order status. Once your order has been shipped, you will receive an email with the tracking number and a link to the carrier's website where you can track the progress of your package. If you have any questions or concerns, you can also contact our customer service team for assistance.
What's the process for placing an order on your website?
Placing an order on our website is simple! First, find the item you would like to purchase and add it to your shopping cart. Once you have everything you need, click on the shopping cart icon in the top right corner of the page to begin the checkout process. From there, you will be prompted to enter your shipping and payment information. After reviewing your order details, click the "Place Order" button to complete your purchase. Once your order has been processed, you will receive a confirmation email with all the details of your purchase.
Can I make changes to or cancel an order after I've submitted it?
Yes, you may be able to make changes to or cancel an order after you've submitted it, depending on the status of the order. If the order has not yet been processed, you may be able to make changes or cancel the order entirely by contacting our customer service team. However, if the order has already been processed and shipped, it may no longer be possible to make changes or cancel the order. In that case, you may need to return the item or items according to our return policy.
Why don't you offer international shipping?
We understand that international shipping is important to our customers, but unfortunately, there are several challenges and complexities that make it difficult for us to offer this service at this time. One of the main reasons is the varying regulations and customs requirements of different countries, which can make it difficult to ensure that our products arrive at their destination in a timely and cost-effective manner. Additionally, shipping internationally often involves higher costs and longer transit times, which may not meet the needs of our customers. However, we are always evaluating our shipping options and may explore international shipping in the future.
What's your policy on returns, and how can I send back an item I've purchased?
If you are dissatisfied with your purchase, you can return most items within 30 days of purchase to receive a refund, credit, or replacement. Please note that all sales on pistol conversion kits are final and cannot be returned or refunded. To initiate a return, you can email us email@example.com (available Monday-Friday 8am to 5pm EST) to obtain a Return Authorization Number and a prepaid UPS label. Please refer to https://justicetactical.com/shipping-returns/
If I have questions about my order, how can I get in touch with someone from customer service?
If you have any questions regarding your order, our customer service team is available to assist you through phone or email. Our phone lines operate from Monday to Friday, 8 am to 5 pm EST. For the quickest response, you can contact us via email to reach one of our customer service representatives at any time. Our team is always ready to help you with any concerns you may have.
I can't remember my password – how do I reset it?
To reset your password, go to the login page on our website and click on the "Forgot Your Password?" link. This will take you to a page where you can enter the email address associated with your account. After you submit the email address, you will receive an email with instructions on how to reset your password. If you don't receive the email, please check your spam folder. If you still have trouble resetting your password, please contact our customer service team for assistance.
Do you have any physical retail stores, or do you only sell online?
At this time, we do not have any physical retail stores. We operate solely as an online retailer, allowing us to offer a wider selection of products at competitive prices.
Will I need to pay sales tax on my order?
The need to pay sales tax on your order depends on the state where you live and the state where the product is being shipped. We are required to collect sales tax in certain states, and the tax rate varies depending on the state and the product purchased. The sales tax will be automatically calculated during the checkout process and will be reflected in your order total. If you have any questions about sales tax, please feel free to contact our customer service team.
How do I unsubscribe from your emails or texts?
To stop receiving emails and text messages from us, simply respond to our latest text message with the word STOP or email us at firstname.lastname@example.org.